789bet bd Privacy Policy

This privacy policy applies to all users of the 789bet bd platform. When you use our website, register, or use any of our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions contain additional provisions on data collection and use that, read alongside this policy, give a complete picture.

789bet bd believes that user privacy is a fundamental right. We collect only the information necessary to run our services without interruption, and your data is never sold to any third party.

1.1 Registration Information

When you open an account at 789bet bd, the information you provide includes: full name, date of birth, mobile number, email address, and preferred language. This information is used to verify your identity and maintain account security.

1.2 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, date, and the mobile wallet number used (bKash, Nagad, or Rocket). Your full mobile wallet PIN or password is never stored in our system.

1.3 Device and Browsing Information

Your device type, operating system, browser version, IP address, and session duration are collected automatically. This information is used to detect fraudulent activity and maintain platform security.

1.4 Communication Information

When you use our live chat or email support, the content of the conversation may be recorded. This is primarily to improve service quality and to serve as evidence in dispute resolution.

789bet bd uses the information collected for the following purposes:

• Completing account registration and identity verification.
• Processing deposit and withdrawal transactions and identifying errors.
• Delivering relevant bonus and promotional offers to you.
• Tracking VIP program progress and providing weekly cashback.
• Preventing unauthorised access and cyber fraud.
• Improving platform performance and user experience.
• Meeting legal obligations.

We do not sell or transfer your information to unrelated third parties for marketing purposes. Before using any of our services, you can learn more about the company and its operations on our About Us page.

3.1 Retention Period

All personal information is retained while your account is active. After an account is closed, certain information may be kept for a defined period due to legal requirements. Once that period has passed, the data is deleted securely.

3.2 Technical Security

789bet bd uses SSL (Secure Socket Layer) encryption technology for all data transfers. Data stored on servers is also kept in an encrypted state. Access to our systems is restricted to authorised staff only, and every access is logged.

3.3 Password Security

Your account password is stored in hashed form — meaning no 789bet bd staff member can view your password directly. You will never be asked for your password by email or chat; treat any such request as fraudulent.

The 789bet bd website uses cookies. Cookies are small text files stored in your browser that remember your session information and help the platform work more effectively.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and saving language preferences. Without them, the core functions of the site cannot operate.

4.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most and where issues occur. This information is processed in aggregate form and no individual is identified.

You can disable cookies from your browser settings. However, this may limit some functions of the site.

789bet bd may share certain information with third parties in the following limited circumstances:

• Payment processors: Relevant information is shared with bKash, Nagad, and Rocket to complete transactions. These organisations have their own privacy policies.
• Technology partners: We work with trusted technology providers to operate the platform; they receive only limited information as set out in their agreements.
• Legal authorities: If we are required to provide information by court order or a valid legal process, we will comply.
• Fraud prevention: The minimum necessary information may be shared with authorised anti-fraud services.

Your information will not be transferred to third parties for any purpose other than those stated above.

As a 789bet bd user, you have the following rights:

6.1 Right to Access Information

You may request to know what information we hold about you. After verification, we will inform you within a set timeframe.

6.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Once the required documents are submitted, we will make the correction promptly.

6.3 Right to Close Your Account

You may apply to close your account at any time. After closure, no information will be retained beyond what is required by law. Our Responsible Gaming page has detailed guidance on options for stopping play responsibly.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can change this preference at any time from your account settings or through live chat. This will not affect your use of the account.

789bet bd is operated for persons aged 21 and over only. Registration by anyone under the age of 21 is strictly prohibited. If age cannot be confirmed during identity verification, the account will be suspended and the relevant information deleted.

We ask parents and guardians to stay aware of minors' online activity. Answers to common questions about our age-verification position and other requirements can be found on our FAQ page.

789bet bd uses a global server infrastructure. As a result, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that adequate safeguards are in place for data transfers and that data protection standards are maintained.

Despite the use of international infrastructure, 789bet bd is fully committed to protecting the data of users in Bangladesh.

789bet bd reserves the right to amend this privacy policy to keep up with changes in services, technology, or legal requirements. Users will be notified of significant changes by registered email or by a notice on the platform.

Continued use of the site after a change is made will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

For any questions, requests, or complaints regarding this privacy policy, please contact us:

• Live chat: Available 24 hours a day, 7 days a week — support is available in Bengali and English.
• Email: [email protected]

We take every request seriously and aim to respond as quickly as possible. Complaints relating to data protection are reviewed directly by our data protection team.